Hilal Silk is a Pakistani online store that offers a variety of clothing items such as unstitched and stitched fabric, ready-to-wear clothes, and accessories. As per their website, their exchange policy is as follows:
Exchange requests must be made within 14 days of receiving the product.
- The product must be unused, unwashed, and in its original packaging with all tags and labels attached.
- The exchange can only be made for a product of the same or higher value than the original product.
- If the exchange is for a higher value product, the customer will have to pay the difference in price.
- The exchange is subject to product availability.
- The customer will have to bear the shipping costs for the return and exchange of the product.
- Hilal Silk reserves the right to reject any exchange request if the product does not meet the above conditions.
- It is important to note that Hilal Silk does not offer refunds, only exchanges.
- Please note that the actual color of the product may vary from what is displayed on the website. Hilal Silk will not be held responsible for any discrepancies in color due to differences in monitor displays or other technical factors.
If you have any questions or concerns about their exchange policy, you can contact our customer service team for further assistance.